What happens if the Guest cancels his or her booking?

    If your Guest cancels his or her confirmed booking made at the initial price no less than 7 days before the check-in date and by the time of cancellation the booking price has not been changed, you will be entitled to payment of 10% of the booking price of the cancelled booking. In addition, if the Guest makes cancellation as described herein and this is the first cancellation for the Guest, Diwerent will pay the Guest back the booking price in full and no payment will be made to you.

    In all other cases the bookings are non-refundable. It means that when a Guest cancels a confirmed booking and by the time the Listing closes the price of your Property goes down, you will receive full payment for the Guest's booking at the price reached by the end of the Listing. In either case the dates of this Guest's booking in your calendar stay closed. 

    Please note that you will not be entitled to payment of the cleaning fees if the Guest cancels his or her booking before the check-in date. 

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